Vergent Communications, alongside sister company Teknation, offers full service design and implementation of voice, video and data converged communication solutions. As a team, Vergent and Teknation provide the most scalable, most reliable, most functional, and most secure converged communications system available. This level of service is possible because Vergent is one of only a few vendors who takes responsibility for the phones and the network and the internet connection--no hassles, no finger-pointing.  Should any problems arise, you can handle them with a single phone call.

What does "Converged Communications" mean?

Traditional phone and Internet phone companies have separate lines for voice and data.  In this old mode of communication, voice traveled over analog voice lines via an analog voice frequency.  But when an end-user surfed the Internet, data requests had to first be converted into digital packets that traveled over over the analog voice lines and were the re-converted back into an analog signal the receiving device could read.  Converged communications, which is the new model for voice and Internet communication, means that all the signals running back and forth between phones, computers, and other devices are all digital, all the time, all delivered on the same network.  In this newer model, since voice signals originate as digital data and travel as digital data instead of an analog signal, this model of communication is called "Voice over IP," or "VoIP."  VoIP service, combined with VoIP phones, offers a broader, richer feature set than traditional phone systems can provide.  With a converged communication system, you can do things like:

• receive voicemails in your email inbox,
• make your phone calls find or follow you, no matter where you are,
• integrate Microsoft Outlook or other contact managers directly into the phone system, enabling you to automatically see all your client's information the before the call even connects,
• and much, much more.

Why Should I Care Whether my Communications are Converged or Not?

Converged voice and data solutions are faster, more reliable, more scalable, and much less expensive than traditional solutions.  Vergent can save most businesses anywhere from 30-50% or more just by switching them from an old, outdated system to a newer model converged communication system.  In most cases, there is no equipment to buy.  If you would like to take advantage of some of the features of newer IP-enabled phones, you can either buy your own or lease them for a low monthly per-user fee. To find out how much you can save, call Vergent at 877-635-4900.

Converged Communication System Benefits

There are many benefits to switching from a traditional PBX System to some type of converged communications system, including:

Reduced Cost

Converged voice and data systems that run over an all-digital network are vastly more affordable than old analog technology. It's rare that Vergent can't save a client at least 20% over their current monthly phone bills if they decide to switch.  Most new clients see a savings of 30-50% or more, and some clients have even seen a savings of over 80%.

Increased Scalability

In the past, you had to know how big your business might grow before you could make a phone system investment.  Now, there's no need to buy a phone system priced for 100 users if you only current have five, ten, or twenty-five.  Converged Communication solutions enable you to grow your phone and internet system as your company grows.  There's no need to make a large up-front investment to provide for employees who you haven't hired yet but may or may not hire in the future. Converged Communications solutions enable the business owner to pay for only the amount of service they need right now, while retaining the ability easily to grow larger or scale back in the future.

Low or No Up Front Investment

Vergent's Converged Voice and Data solutions work with the phones and computers you already have.  There's no need to buy new equipment just because you have new service.  However, if you'd like to upgrade your phones to take advantage of new technologies and features available only with a VoIP converged communications service, you can lease the latest phones from Vergent for a low per-user monthly fee.

Enhanced Productivity

VoIP and Converged Communication systems can boost your employees' productivity, because it lets them do things other phone systems can't.  Integration of your phone system into your contact management software makes client information available to your salespeople as soon as they pick up the phone, letting them reference and edit information instantly.  Find and Follow-me features mean that if your employee happens to be away from his or her desk when a client calls, the the call will automatically be routed to your employee's cell phone, home phone, alternate employee's phone, and so on until the caller reaches someone who is available to take the call.  And if no one is available to take the call, they can leave a voicemail, which the employee can reach via any phone or as an attachment to an email message which shows up in their inbox.  Switching from a traditional phone system to a converged system provides a level of flexibility and freedom previously unavailable.  It makes telecommuting not only possible, but seamless.  Your employees will have the ability to get work done at home, on-the-go, or on the beach.  Wherever they are, your customers will never know.

Reliability

Vergent's Converged Communication Network is monitored 27 hours a day, 7 days a week and provides carrier-grade reliability at 99.999% uptime.  Your business is safe with Vergent.

Recruit Top Employees

Did you know that a majority of today's workers say they'd take the ability to telecommute when needed over a higher salary?  Converged communication solutions from Vergent are not only more affordable than traditional telephone systems, they also offer your employees the ability to telecommute seamlessly.  With features like Call Find Me/Follow me, your customer phone calls will route from desktop phone to cell phone, to home phone, to another employee's phone and so on until someone answers.  Enhanced data services will also let your employees seamlessly and securely connect to your company's data network from anywhere.  Maybe you can't pay your talent top-dollar, but with Vergent, you can offer them freedom and flexibility while lowering your communinications costs at the same time.

For more information or to request a quote, call Vergent at 877-635-4900.